Terms and Conditions

By using the Mdore Perfumes website or placing an order through our website, you agree to the following Terms and Conditions:

1. Products and Prices

• All products displayed on the website are subject to availability.
• Prices are as shown on the website at the time of purchase.
• Mdore Perfumes reserves the right to update product prices, descriptions, or information when necessary.

2. Orders and Payment

• Customers are responsible for ensuring that all order and delivery details are correct before completing the purchase.
• Orders are confirmed once payment has been successfully completed or the selected payment method has been confirmed.
• If there is an issue with an order, we may contact the customer using the contact information provided during checkout.

3. Exchange and Return Policy

• Customers may request an exchange or return within 14 days from the date of receiving the order.
• The product must be in its original condition, unused, unopened, and in its original packaging with all accessories included.
• Due to the nature of perfumes and personal-use products, opened or used products are not eligible for return or exchange.
• The customer is responsible for any delivery or shipping fees related to an exchange or return, unless the product received is damaged or incorrect.
• Once the returned product is received and inspected to ensure that it meets the return or exchange requirements, the request will be processed according to the applicable procedure and original payment method.

4. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact our customer service team as soon as possible and provide the necessary details and photos of the product. We will review the case and take the appropriate action.

5. Delivery

• Orders will be delivered to the address provided by the customer during checkout.
• Customers are responsible for providing accurate contact and delivery information.
• Delivery times may vary depending on the delivery area and operational circumstances.

6. Order Cancellation

Customers may request to cancel an order before it has been shipped. Once the order has been shipped, cancellation may not be possible, and the applicable return policy will apply.

7. Privacy

We respect the privacy of our customers and are committed to protecting their personal information. Customer information will only be used for order processing, delivery, customer service, and other purposes related to providing our services.

8. Changes to the Terms and Conditions

Mdore Perfumes reserves the right to update or modify these Terms and Conditions when necessary. Any changes will be published on this page.